Hiring Customer Care Executive For Travel Process | Gurgaon |

THR Consultants; Gurugram District; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Career in travel industry

Learning environment

Job summary

WanderOn is seeking an Operations Executive to bridge travelers with internal teams and ensure smooth, memorable trips. The role emphasizes excellent communication, problem solving, and cross-team collaboration to deliver top-notch customer experiences.

You will manage inquiries across trip lifecycles, maintain accurate records, and contribute to continuous improvement based on traveler feedback.

Qualifications

• 6 months to 3 years of customer service experience.
• Good spoken and written English (Hindi or other regional languages is a bonus).
• Excellent problem-solving ability and composure under pressure.
• Ability to handle multiple tasks and collaborate with various teams.
• Familiarity with computers, Microsoft Office, and CRM tools.

Responsibilities

• Serve as the main point of contact for travelers before, during, and after trips.
• Address customer questions or issues quickly with calm and helpful guidance.
• Coordinate with sales, operations, and finance to ensure smooth trips.
• Provide timely updates to travelers and maintain clear, detailed notes of chats and resolutions.
• Analyze feedback to improve trips and build strong traveler relationships.

Skills

Customer service

English communication

Problem solving

Multitasking

Team collaboration

Tools

CRM tools

Microsoft Office

Job description

About the Role

WanderOn is seeking an Operations Executive to act as the primary bridge between our travelers and internal teams. The ideal candidate will leverage excellent communication and problem-solving skills to ensure every customer journey is smooth, memorable, and professionally managed.

Key Responsibilities

• Be the main point of contact for travelers before their trip, while they are traveling, and after they return.
• Quickly handle any customer questions or problems, staying calm and helpful even during busy or stressful times.
• Work closely with our other teams (like sales, operations, and finance) to make sure every trip runs smoothly.
• Keep travelers updated on any important changes to their trip and keep clear, detailed notes of all customer chats and problem solutions.
• Look at customer feedback to find ways to improve our trips and build great, lasting relationships with our travelers.

Requirements

• Min. 6 months-3 Years of Experience in Customer Service
• Good speaking and writing skills in English (knowing Hindi or other regional languages is a bonus).
• Great at solving problems and staying calm under pressure.
• Able to handle multiple tasks at once and work well with different teams.
• Comfortable using computers, including Microsoft Office and customer management (CRM) tools.
• A real passion for travel and giving customers the best experience possible.

What We Offer

• A competitive salary ranging from 25,000 to 40,000 per month.
• An exciting opportunity to build a career in the fun and fast-paced travel and tourism industry.
• A supportive learning environment where you will gain valuable experience by working closely with multiple business teams.