Customer Executive

Veerwal Getwork Services; Bhiwandi; On-site; INR 250,000 - 400,000; Full time

Job summary

Veerwal Getwork Services in India’s Maharashtra region seeks a CRM Executive to manage customer data and support the CRM team from its base in Bhiwandi. The role focuses on maintaining CRM records, coordinating with internal teams, and delivering accurate Excel reports.

You will work to support customer retention targets while learning and developing sales and relationship skills in a collaborative environment.

Qualifications

• Must have good knowledge of Microsoft Excel.
• Zoho CRM knowledge is preferred.
• Strong communication and coordination skills are essential.
• Excellent attention to detail is required.
• Be organized and comfortable working with data.
• Bright, proactive and willing to learn.

Responsibilities

• Maintain and update customer information in CRM.
• Work on Excel reports and CRM data.
• Support the Senior CRM Manager in achieving customer retention targets and KPIs.
• Coordinate with customers and internal teams for regular updates.
• Organize quarterly customer connects and marketing invitations.
• Coordinate with Operations and Product teams on ongoing requirements.
• Maintain accurate, organized, and updated CRM records.
• Learn and develop sales and customer relationship skills.
• Stay updated with new information and processes.

Skills

Communication skills

Coordination skills

Attention to detail

Organized

Proactive

Willing to learn

Tools

Microsoft Excel

Zoho CRM

Job description

CX Customer Relationship Management (CRM)

Role Summary:

We are looking for a CRM Executive who can manage customer data, support the

CRM team, coordinate with internal teams, and maintain accurate CRM records.

Key Responsibilities:

• Maintain and update customer information in CRM.
• Work on Excel reports and CRM data.
• Support the Senior CRM Manager in achieving customer retention targets and
• KPIs.
• Coordinate with customers and internal teams for regular updates.
• Organize quarterly customer connects and marketing invitations.
• Coordinate with Operations and Product teams on ongoing requirements.
• Maintain accurate, organized, and updated CRM records.
• Learn and develop sales and customer relationship skills.
• Stay updated with new information and processes.

Skills Required:

• Good knowledge of Microsoft Excel.
• Knowledge of Zoho CRM is preferred.
• Good communication and coordination skills.
• Strong attention to detail.
• Organized and comfortable working with data.
• Bright, proactive and willing to learn.