Customer Relationship Management Executive

Bacca Bucci; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Bacca Bucci is seeking a CRM Executive to manage customer communications, calls, tickets, and day-to-day CRM operations in Gurugram. You will handle inbound and outbound calls, resolve queries, and maintain CRM records with accuracy.

Ideal candidates have 1–3 years in CRM or customer support, strong verbal and written communication, proficiency with Zoho/Verifast or similar tools, and solid Excel/Google Sheets skills. A customer-first mindset in a fast-paced environment is essential.

Qualifications

• 1–3 years of experience in CRM, customer support, or customer experience.
• Excellent verbal and written communication skills.
• Confident in handling customer calls.
• Experience with CRM/ticketing tools; Zoho and Verifast preferred.
• Good Excel/Google Sheets knowledge.
• Strong follow-up, problem-solving, and organisational skills.
• Customer-first attitude and ability to work in a fast-paced environment.

Responsibilities

• Handle inbound & outbound customer calls and resolve customer queries.
• Manage and track customer tickets using Zoho, Verifast, and other CRM tools.
• Handle queries related to orders, deliveries, returns, exchanges, refunds, and cancellations.
• Follow up on pending tickets and ensure timely resolution.
• Coordinate with internal teams for customer issue resolution.
• Maintain accurate CRM records and daily operational trackers.
• Escalate complex issues and ensure proper closure.
• Identify recurring customer issues and share feedback with the relevant teams.

Skills

CRM knowledge

Verbal communication

Organisational skills

Problem solving

Tools

Zoho

Verifast

Excel

Google Sheets

Job description

About the Role

We are looking for a CRM Executive to manage customer communication, calls, ticketing, and day-to-day CRM operations. The ideal candidate should have excellent verbal communication skills and be comfortable handling customers directly.

Key Responsibilities

• Handle inbound & outbound customer calls and resolve customer queries.
• Manage and track customer tickets using Zoho, Verifast, and other CRM tools.
• Handle queries related to orders, deliveries, returns, exchanges, refunds, and cancellations.
• Follow up on pending tickets and ensure timely resolution.
• Coordinate with internal teams for customer issue resolution.
• Maintain accurate CRM records and daily operational trackers.
• Escalate complex issues and ensure proper closure.
• Identify recurring customer issues and share feedback with the relevant teams.

Requirements

• 1–3 years of experience in CRM, customer support, or customer experience.
• Excellent verbal and written communication skills.
• Confident in handling customer calls.
• Experience with CRM/ticketing tools; Zoho and Verifast preferred.
• Good Excel/Google Sheets knowledge.
• Strong follow-up, problem-solving, and organisational skills.
• Customer-first attitude and ability to work in a fast-paced environment.

What We’re Looking For

Someone who is confident on calls, organised, proactive, and takes ownership of customer issues until resolution.