CRM Executive

Saj Info World; Hooghly; On-site; INR 111,600 - 167,400; Full time

Job summary

Saj Info World in Hooghly, India, is seeking a skilled CRM Executive to manage customer relationships and handle client inquiries. The role involves maintaining accurate customer records in the CRM system, following up on leads, and ensuring a smooth customer experience. Ideal candidates will have strong communication skills, a customer-focused mindset, and basic knowledge of MS Office or Google Workspace. This is a full-time position with a monthly salary of ₹10,000 – ₹15,000.

Qualifications

• Good communication skills in both verbal and written forms.
• Strong problem-solving and interpersonal skills required.
• Ability to manage multiple tasks and handle pressure efficiently.

Responsibilities

• Manage and maintain customer database accurately.
• Build and maintain strong customer relationships.
• Track customer interactions and update CRM records regularly.

Skills

Good communication skills (verbal & written)

Strong problem-solving skills

Interpersonal skills

Time management skills

Attention to detail

Tools

MS Office

Google Workspace

Job description

We are looking for a skilled CRM Executive to manage customer relationships, handle client inquiries, and maintain accurate customer records within the CRM system. The ideal candidate will be responsible for communicating with customers, following up on leads, resolving queries, and ensuring a smooth customer experience throughout the sales and support process.

CTC: 10,000 – 15,000 Per Month
Location: Singur, Hooghly, West Bengal
Job Type: Full-time

Responsibilities

• Manage and maintain customer database accurately
• Build and maintain strong customer relationships
• Track customer interactions and update CRM records regularly
• Follow up with leads, inquiries, and existing customers
• Coordinate with sales, marketing, and support teams
• Analyze customer feedback and suggest improvements
• Improve customer satisfaction and retention rates
• Generate reports on customer activity and performance metrics
• Support marketing campaigns and customer engagement activities

Requirements

• Good communication skills (verbal & written)
• Strong problem-solving and interpersonal skills
• Ability to manage multiple tasks and handle pressure
• Basic knowledge of MS Office / Google Workspace
• Customer-focused mindset with patience and professionalism
• Team collaboration and time management skills
• Attention to detail and data accuracy