Customer Delivery Manager - Design

Livspace; Kolkata District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Livspace in Kolkata is seeking a Customer Delivery Manager - Design to drive the design for 12 to 15 projects monthly through a team of 6 to 10 designers. You will oversee design productivity and provide necessary training to the team.

The role emphasizes delivering exceptional client experience, leading design discussions, and managing end-to-end residential interior projects for timely delivery.

Qualifications

• B.Arch or Interior Design degree.
• 5+ years as Interior Designer/PM.
• Led 10 residential/interior projects end-to-end.

Responsibilities

• Manage design projects and lead design discussions.
• Ensure productivity and output of a team of designers.
• Customer Experience & Relationship Management.
• Training designers on technical details where required.

Skills

Team leadership

Design reviews

Customer experience

Training designers

Education

B.Arch

Interior Design

Job description

Role: Customer Delivery Manager - Design

As a CDM - Design, you will be responsible for managing the design for 12 to 15 projects month-on-month through a team of 6 to 10 designers. The output of which would be achieved through managing their design productivity, imparting required training, and design discussions.

What You’ll Own

• Managing Design Projects and leading design discussions.
• Managing and ensuring the productivity and work output of a Team of Designers.
• Customer Experience & Relationship Management.
• Ensuring output on the design Net Promoter Survey (Customer rating).
• Training designers on technical details (wherever required).

Expertise & Qualifications:

• Qualification preferably B.Arch, B.Interior Design.
• 5+ years' experience as an Interior Designer/ Project Manager.
• Led and delivered a minimum of 10 Residential/Interior projects (end-to-end project management).