Executive - Customer Delight

Jumbotail Technologies; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jumbotail Technologies is seeking a customer support professional to handle inbound and outbound calls, resolve queries, and deliver excellent service in a fast‑paced, high‑energy environment. You will be the frontline ambassador for our brand, ensuring every interaction enhances customer trust and satisfaction.

You will document interactions, follow scripts and guidelines, collaborate with internal teams to resolve issues, and work toward KPIs while ensuring policy compliance. Bengaluru.

Responsibilities

• Handle inbound and/or outbound customer calls in a professional manner
• Resolve customer queries, concerns, and complaints effectively and promptly
• Provide accurate information about products, services, or processes Maintain high levels of customer satisfaction through excellent service
• Manage a high call volume (up to 100 calls per day) efficiently
• Document customer interactions and update records in the system Follow company guidelines, scripts, and quality standards
• Collaborate with internal teams to resolve complex issues
• Meet individual and team performance targets (KPIs)
• Ensure compliance with company policies and procedures

Job description

Role & responsibilities

Handle inbound and/or outbound customer calls in a professional manner

Resolve customer queries, concerns, and complaints effectively and promptly

Provide accurate information about products, services, or processes Maintain high levels of customer satisfaction through excellent service Manage a high call volume (up to 100 calls per day) efficiently

Document customer interactions and update records in the system Follow company guidelines, scripts, and quality standards

Collaborate with internal teams to resolve complex issues

Meet individual and team performance targets (KPIs)

Ensure compliance with company policies and procedures

Why you should apply

Youll be a key player in shaping how our brand feels to our customers and the local community.

Be part of exciting, high-energy events that bring people together and make a real difference.

Creative freedom to come up with cool ideas and see them come to life! You'll learn a ton about brand-building and marketing while having fun. Work in a dynamic, fast-paced environment where your ideas actually matter.