Customer Care Representative Associate

CIEL HR; Gurugram District; On-site; INR 220,000 - 340,000; Full time

Benefits offered by this job

Pick & drop facility for night shift

Job summary

CIEL HR is seeking a Customer Care Representative Associate for its Gurugram operations. The role handles the US voice calling process (inbound) with a focus on clear communication and customer satisfaction.

Applicants should be graduates with at least 6 months of international voice experience and be open to night shifts, including a pick & drop facility. The position is based in Gurgaon, with shifts from 5:00 PM to 3:00 AM, five days a week, and a selection process that includes HR,

Qualifications

• Candidate must have excellent communication skills and ability to engage in conversation with panelists.
• Night shift willingness is required.
• Experience: minimum 6 months in an international voice calling process.

Responsibilities

• Handle inbound US voice calling process (Inbound).
• Ensure high-quality customer interactions and adherence to process guidelines.
• Participate in interview rounds as part of selection process.

Skills

Excellent communication skills

Education

Any Graduate

Job description

• Job description for the open role of Customer Care Representative Associate.
• Seeking candidates with strong communication skills, including fluency, clarity of expression, and the ability to engage in conversation with the panelists. Additionally, candidates should be open to working night shifts
• Pick & drop facility provided for nightshift
• Role:US Voice Calling Process (Inbound)
  Qualifications:Any Graduate
  - Experience:Minimum 6 months in an international voice calling process
  - Key Skills:Excellent communication skills
  - Work Schedule:5 days a week | Shift timings: 5:00 PM to 3:00 AM
  -Location:Gurgaon-
• Selection Process: F2F HR round, Operations Round, Mock Call, Voice & Accent (Interview will be F2F only).-Pick & drop available for night shift