Customer Care Representative

GoaMiles Pvt. Ltd.; Panaji; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training programs

Team outings

Job summary

GoaMiles Pvt. Ltd. is seeking a Customer Care Representative to be the first contact for our customers. You will handle inbound calls, emails, and live chat, delivering timely, professional assistance and ensuring high satisfaction with our services.

Ideal candidates possess at least 1 year of customer service experience, excellent verbal and written communication, and a calm, empathetic approach. Proficiency in MS Office and a willingness to learn will drive success in this role.

Qualifications

• Minimum of 1 year of customer service experience in a fast-paced environment.
• Excellent verbal and written communication skills.
• Empathetic and patient, with the ability to remain calm and professional under pressure.
• Proficient in MS Office and other relevant software.

Responsibilities

• Handle inbound calls, emails, and live chat conversations from customers
• Provide assistance and resolution to customer queries and concerns in a timely and professional manner
• Act as a liaison between the company and our customers, conveying information accurately and effectively
• Utilize active listening skills to understand and address customer needs and concerns
• Educate customers on our products, services, and promotions
• Identify and escape complex or recurring issues to the relevant departments
• Keep accurate and detailed records of customer interactions and follow-up actions
• Strive to meet and exceed customer satisfaction targets and service level agreements

Skills

Customer service

Communication skills

Problem solving

Teamwork

MS Office

Tools

MS Office

Job description

Position Title: Customer Care RepresentativeCompany Name: GoaMiles Pvt. Ltd.

Are you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for providing exceptional customer service? If so, we have the perfect opportunity for you!

We are seeking a motivated and personable Customer Care Representative to join our team at GoaMiles Pvt. Ltd. As a Customer Care Representative, you will be the first point of contact for our valued customers and will be responsible for ensuring their satisfaction with our services. This role requires a high level of empathy, problem-solving skills, and the ability to think on your feet.

Key Responsibilities:

• Handle inbound calls, emails, and live chat conversations from customers
• Provide assistance and resolution to customer queries and concerns in a timely and professional manner
• Act as a liaison between the company and our customers, conveying information accurately and effectively
• Utilize active listening skills to understand and address customer needs and concerns
• Educate customers on our products, services, and promotions
• Identify and escape complex or recurring issues to the relevant departments
• Keep accurate and detailed records of customer interactions and follow-up actions
• Strive to meet and exceed customer satisfaction targets and service level agreements

Requirements:

• Minimum of 1 year of customer service experience in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking skills
• Empathetic and patient, with the ability to remain calm and professional under pressure
• Ability to work independently and in a team environment
• Proficient in MS Office and other relevant software
• Flexible schedule, including weekends and holidays as needed
• Fluency in English and proficiency in local language(s) is a plus

Why Work With Us:

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• Training and development programs to enhance your skills
• Regular team outings and social events
• Supportive and collaborative work culture

Join Our Team:

If you are ready for a dynamic and rewarding career in customer service, then we want to hear from you!