Customer service Job Opening !

Abroad Work; Goa; On-site; INR 167,000 - 279,000; Full time

Job summary

A retail company is looking for an entry-level Customer Service Officer in Goa, India. The role involves providing excellent support to customers, handling inquiries, managing complaints, and monitoring online orders. Ideal candidates should have 1 year of experience in customer service and excellent communication skills.

Qualifications

• 1 year of experience in customer service previously required.
• Strong communication with customers and good listening skills.
• Ability to manage inquiries and complaints promptly and professionally.

Responsibilities

• Efficiently communicate company policies to customers.
• Respond to customer enquiries promptly.
• Notify key customers of stock status and price updates.
• Effectively manage customer complaints within an hour.
• Invoice customers and monitor online orders.
• Engage with customers on social media platforms.
• Monitor retail implementation of marketing programs.
• Monitoring retail implementation of Marketing programs

Skills

Customer service

Communication skills

Problem solving

Job description

Customer Service Officer - Goa, India

We are looking to hire a Customer service officer who will provide excellent support for our customers.

• Experience Level: Entry level
• Experience Length: 1 year

Job Description/Requirements

Responsibilities:

• Efficiently communicate company policies to customer
• Respond to customer enquiries promptly
• Notifying Key customers of Stock status, Price updates or Company invite
• Effectively managing customer complaints within an hour
• Invoicing customers
• Monitoring online orders
• Responding to customers on Social media platforms
• Monitoring retail implementation of Marketing programs