Customer Service Representative

WNS; Mumbai; On-site; INR 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Training and career development

Supportive work environment

Growth opportunities

Job summary

WNS in Mumbai seeks enthusiastic Customer Service Executives to join the team in Thane/Vikhroli. Freshers and those with up to 2 years of experience are welcome to apply. You will handle customer queries, provide accurate information, and contribute to a positive customer experience.

The role requires strong English communication, basic computer skills, and the ability to work in a fast-paced environment. Rotational shifts and opportunities for training and career development are offered.

Qualifications

• Graduate/Undergraduate candidates can apply.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency; familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Responsibilities

• Handle inbound/outbound customer interactions via phone, email, chat, or other channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalates complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with strong communication skills are encouraged to apply.

Working Conditions

• Shift: Rotational shifts (if applicable)
• Weekly Off: 1 or 2 rotational weeks off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization