Customer Care Executive

Alike; Mumbai; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary and benefits

Private medical insurance

Supportive and ambitious team

Job summary

Alike is hiring a Customer Care Executive in Mumbai. You will be the bridge between travelers and their next adventure, delivering seamless, personalised service on a fast-growing travel platform.

You will handle chat, email and CRM-based support, guide customers in selecting services, manage bookings, and relay feedback to improve offerings. A degree and 1–2 years in customer service are required, with rotational shifts.

Qualifications

• Bachelor's degree in any discipline.
• 1–2 years’ experience in a customer service role in the services industry.
• Experience in travel industry is a plus.
• Knowledge of popular travel destinations, culture and trends.
• Comfortable with rotational shifts.
• Proficiency in using CRM systems and software.
• Excellent written and verbal communication; ability to manage multiple tasks.

Responsibilities

• Provide prompt, text-based support (chat, email, messaging apps) to tourists for services like SIM cards, tickets, bookings and passes.
• Handle customer queries via voice calls when required.
• Guide customers in selecting and purchasing suitable services based on needs.
• Assist with booking management, troubleshooting, and real-time problem resolution.
• Maintain up-to-date knowledge of products, services and promotions.

Skills

Customer service

Communication skills

CRM software

Problem-solving

Education

Bachelor's degree

Tools

CRM systems

Job description

Job Description:

About This Job

Alike

Location: Mumbai, Maharashtra, India

Work Mode: On-site

Industry: Travel Arrangements

Job Description

Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Customer Care Executive, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travellers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!

Key responsibilities

• Provide prompt, text-based support (chat, email, messaging apps) to tourists for a wide range of services, including SIM cards, experience tickets, travel bookings, city passes, and other tourist essentials.
• Handle customer queries via voice calls when required.
• Guide customers in selecting and purchasing suitable services based on their needs and preferences.
• Assist with booking management, troubleshooting, and real-time problem resolution during the customer’s stay.
• Maintain up-to-date knowledge of all products, services, and promotions relevant to tourists.
• Ensure high levels of customer satisfaction by delivering friendly, accurate, and efficient service.
• Collect and relay customer feedback to improve service quality and offerings.
• Collaborate with team members to achieve service targets and maintain smooth operations.
• Adhere to shift schedules, company policies, and standard operating procedures.
• Keep digital records of customer interactions and transactions accurately.

Key requirements for the role

• Bachelor's degree in any discipline
• At least 1-2 years’ experience in a customer service role in the services industry.
• Experience of working in the travel industry will be an added advantage.
• Good knowledge of popular travel destinations, culture, and trends.
• Comfortable working in rotational shifts.
• Proficiency in using CRM systems and software.
• Excellent communication (both written and verbal) and negotiation skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.

Benefits

• Competitive salary and benefits
• Private medical insurance
• A supportive and ambitious team to help you grow