Customer Care Representative

FedEx Group; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

FedEx Group is hiring in Gurugram, Haryana, for a role focused on customer support and hub operations. The ideal candidate will manage account creation, onboarding processes, and handle various inquiries and complaints effectively. This position demands strong interpersonal and communication skills, teamwork, and proficiency in Microsoft Office. Candidates will receive equal consideration for employment regardless of personal characteristics.

Qualifications

• Ability to handle customer support issues effectively.
• Strong team player with excellent communication skills.
• Proficiency in Microsoft Office and basic IT skills.

Responsibilities

• Provide customer support and operate the hub efficiently.
• Manage account creation and process onboarding tasks.
• Handle complaints and resolve issues proactively.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

Responsibilities

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro-active Prevention
• Claims Handling
• Escalated Issue Resolution
• Enquiry
• Enquiries (Ad Hoc)
• Basic Complaint Handling
• Basic Issue Resolution

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Skills

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.