Customer Care Representative

Jobtailor; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

FedEx is looking for a dedicated team member in Mumbai to drive customer support and hub operations. You will handle account creation, bookings, and manage complaints while ensuring compliance with internal standards. The ideal candidate should have strong interpersonal and communication skills, along with a knack for problem-solving and teamwork. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in customer support or operations.
• Strong interpersonal and communication skills.
• Ability to work as part of a team.

Responsibilities

• Completing defined processes and procedures to deadline.
• Ensuring accuracy, completeness, and compliance.
• Identifying anomalies and resolving issues.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

Core Tasks

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro‑active Prevention
• Claims Handling
• Escalated Issue Resolution
• Enquiry
• Enquiries (Ad Hoc)
• Basic Complaint Handling
• Basic Issue Resolution

Responsibilities

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Key Skills

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills