Customer Service Representative

CareerXperts Consulting; India; On-site; INR 260,000 - 380,000; Full time

Job summary

CareerXperts Consulting in India is seeking a customer support professional to be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across all interactions.

The role requires 0-3 years in customer support, strong communication and problem-solving skills, multitasking, and familiarity with basic computer apps and CRM tools. Experience with international customers is a plus; a fast-paced environment awaits.

Qualifications

• 0-3 years of experience in customer support or related role.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in basic computer applications and CRM tools.

Responsibilities

• Respond to customer queries via phone, email, or chat in a timely manner.
• Resolve complaints efficiently while maintaining service quality.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to relevant teams when required.
• Follow service standards, policies, and processes consistently.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

CRM tools

Job description

Role Overview:

Acts as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across all interactions.

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely manner.
• Resolve complaints efficiently while maintaining service quality.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to relevant teams when required.
• Follow service standards, policies, and processes consistently.

Required Skills & Experience:

• 0-3 years of experience in customer support or a related role.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in basic computer applications and CRM tools.

Preferred Skills:

• Experience in handling international customers.
• Familiarity with ticketing systems and customer support platforms.