Customer Care Representative - Associate

FedEx; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

FedEx in Mumbai is seeking a dedicated individual for a customer support position, responsible for managing inquiries, complaints, and ensuring service recovery. The successful candidate will demonstrate strong interpersonal and communication skills, effectively resolving issues while working collaboratively in a dynamic team environment.

Key responsibilities include handling escalated issues, providing quotes, and ensuring compliance with defined processes. This role offers the opportunity to engage in hub operations and basic process onboarding.

Qualifications

• Strong interpersonal skills for effective communication with customers.
• Excellent written and verbal communication abilities.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide customer support and manage inquiries efficiently.
• Handle complaints and ensure service recovery.
• Resolve issues and manage cases to completion.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

Responsibilities

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro‑active Prevention
• Claims Handling
• Escalated Issue Resolution
• Enquiry
• Enquiries (Ad Hoc)
• Basic Complaint Handling
• Basic Issue Resolution

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Skills and Qualifications

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Equal Opportunity Statement

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.