Customer Care Manager

Kaabil; Chandigarh; On-site; INR 300,000 - 520,000; Full time

Job summary

Kaabil in India is seeking a diligent Service Operations Associate to support channel partners by coordinating manpower, facilities, and equipment, and to help workshops run efficiently and improve profitability.

You will study and understand technical problems reported in vehicles, assist in defect resolution, and manage warranty cases through online systems while ensuring service processes are followed at partner locations.

Qualifications

• B.E./B.Tech in Mechanical Engineering or Electronics & Communication Engineering (ECE).
• Academic requirement: 60% and above throughout academics.
• Batch: 2026.

Responsibilities

• Support channel partners in using manpower, facilities, and equipment in the best possible way.
• Help channel partner workshops run efficiently and improve their profitability.
• Study and understand technical problems reported in vehicles in the market.
• Help resolve vehicle defects and support repair or overhaul work when needed.
• Manage and track warranty cases through online systems.
• Make sure service processes are followed properly at channel partner locations.
• Share feedback about the company’s products and also about competitor products.
• Support the training and development of service managers.
• Plan special service support for important customers along with channel partners.
• Ensure all channel partners place spare parts orders on time so that enough stock is available and targets are achieved.
• Support the secondary network for spare parts sales.
• Prepare and maintain service-related MIS reports.
• Monitor and manage spare parts inventory properly.
• Handle service guarantee activities at the dealership.
• Visit ASC every month and review performance along with the ASC coordinator.
• Organize or support service camps on a monthly basis.
• Visit customers every month and update M Response data regularly.

Education

B.E./B.Tech in Mechanical Engineering or Electronics & Communication Engineering (ECE)

Job description

Roles & Responsibilities:

• Support channel partners in using their manpower, facilities, and equipment in the best possible way.
• Help channel partner workshops run efficiently and improve their profitability.
• Study and understand technical problems reported in vehicles in the market.
• Help resolve vehicle defects and support repair or overhaul work when needed.
• Manage and track warranty cases through online systems.
• Make sure service processes are followed properly at channel partner locations.
• Share feedback about the company’s products and also about competitor products.
• Support the training and development of service managers.
• Plan special service support for important customers along with channel partners.
• Ensure all channel partners place spare parts orders on time so that enough stock is available and targets are achieved.
• Support the secondary network for spare parts sales.
• Prepare and maintain service-related MIS reports.
• Monitor and manage spare parts inventory properly.
• Handle service guarantee activities at the dealership.
• Visit ASC every month and review performance along with the ASC coordinator.
• Organize or support service camps on a monthly basis.
• Visit customers every month and update M Response data regularly.

Qualification Criteria:

• Batch: 2026
• Education: B.E./B.Tech in Mechanical Engineering or Electronics & Communication Engineering (ECE)
• Academic Requirement: 60% and above throughout academics