Customer Care Manager

Mahindra And Mahindra Ltd.; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mahindra And Mahindra Ltd. seeks a Mechanical Engineer to analyse and address technical field complaints for vehicles, ensuring robust service processes and warranty handling. The role emphasizes spare parts coordination with channel partners and training of service teams.

Candidates should have a BE in Mechanical and 5+ years of automotive engineering experience, with a focus on workshop profitability and service quality. Chennai-based role with field visits and ongoing support.

Qualifications

• Bachelor of Engineering - Mechanical is required.
• Minimum 5 years of relevant experience.
• Experience in automotive engineering or service management preferred.

Responsibilities

• Analyse technical complaints of vehicles in the field.
• Rectify defects in vehicles and overhaul aggregates.
• Maintain and handle internet-based warranty processes.
• Ensure execution of spare parts orders by channel partners.
• Guide channel partners for manpower and facilities optimization.
• Provide training for service managers and staff.
• Monitor dealership performance and conduct monthly visits.
• Support secondary channel development and spare parts inventory.

Education

Bachelor of Engineering - Mechanical

Job description

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Montly visits to customer and update M Response data

Education Qualification

Bachelor of Engineering - Mechanical

General Experience

5 years and above

Job Segment: Engineer, Automotive, Engineering