Customer Care Manager

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Mahindra and Mahindra Limited is seeking a skilled Service Operations professional to analyse field complaints, rectify vehicle defects, and oversee service processes across channel partners. You will develop secondary channels, train service managers, and ensure spare parts availability and profitable workshops.

Responsibilities include managing MIS, warranty administration, and regular visits to ASC and customer sites to monitor performance and drive service excellence.

Qualifications

• Diploma or degree in engineering related to mechanical systems and service operations.
• Strong understanding of automotive service processes and aftersales operations.

Responsibilities

• Analyse technical field complaints and rectify defects in vehicles.
• Overhaul aggregates and manage spare parts availability at channel partners.
• Train service managers and guide channel partners for manpower and facilities optimization.
• Ensure profitability of workshops and manage channel partner MIS.
• Monthly visits to ASC and monitor performance with ASC coordinator.
• Organize monthly service camps and track response data.

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

Job Description:

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. Maintain and handle internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feed back on companys as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimisation. Ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management. Manging service gaurantee at the dealership. Monthly visit to ASC and monitor his performance along with ASC coordinator. Service camps on monthly basisc. Monthly visits to customer and update M Response data

Education Qualification

• Diploma in Engineering
• Bachelor of Engineering
• Diploma in Engineering in Mechanical

General Experience

5 years and above