Customer Care Manager

Kaabil; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Kaabil in India invites graduates from the 2026 batch to join our service-support team in Chennai. The role focuses on assisting channel partners to optimize manpower, facilities, and equipment, and on driving workshop profitability.

You will study vehicle problems, resolve defects, track warranties, and ensure compliant service processes across partner locations. You will also support training of service managers, coordinate spare parts logistics, and conduct regular visits to ASC locations and

Qualifications

• B.E./B.Tech in Mechanical Engineering or ECE.
• 60% or above throughout academics.

Responsibilities

• Support channel partners in manpower, facilities and equipment management.
• Help channel partner workshops run efficiently and improve profitability.
• Study and understand technical problems reported in vehicles in the market.
• Help resolve vehicle defects and support repair or overhaul work when needed.
• Manage and track warranty cases through online systems.
• Ensure service processes are followed properly at channel partner locations.
• Share feedback about the company’s products and competitor products.
• Support training and development of service managers.
• Plan special service support for important customers with channel partners.
• Ensure spare parts orders for channel partners are placed on time.
• Support the secondary network for spare parts sales.
• Prepare and maintain service-related MIS reports.
• Monitor and manage spare parts inventory.
• Handle service guarantee activities at the dealership.
• Visit ASC monthly to review performance with ASC coordinator.
• Organize or support monthly service camps.
• Visit customers monthly and update M Response data.

Education

B.E./B.Tech in Mechanical Engineering or Electronics & Communication Engineering (ECE)

Academic Requirement: 60% and above throughout academics

Job description

Roles & Responsibilities:

• Support channel partners in using their manpower, facilities, and equipment in the best possible way.


• Help channel partner workshops run efficiently and improve their profitability.


• Study and understand technical problems reported in vehicles in the market.


• Help resolve vehicle defects and support repair or overhaul work when needed.


• Manage and track warranty cases through online systems.


• Make sure service processes are followed properly at channel partner locations.


• Share feedback about the company’s products and also about competitor products.


• Support the training and development of service managers.


• Plan special service support for important customers along with channel partners.


• Ensure all channel partners place spare parts orders on time so that enough stock is available and targets are achieved.


• Support the secondary network for spare parts sales.


• Prepare and maintain service-related MIS reports.


• Monitor and manage spare parts inventory properly.


• Handle service guarantee activities at the dealership.


• Visit ASC every month and review performance along with the ASC coordinator.


• Organize or support service camps on a monthly basis.


• Visit customers every month and update M Response data regularly.

Qualification Criteria:

• Batch: 2026


• Education: B.E./B.Tech in Mechanical Engineering or Electronics & Communication Engineering (ECE)


• Academic Requirement: 60% and above throughout academics