Customer Care Manager

Mahindra And Mahindra Ltd.; Kamrup Metropolitan; On-site; INR 600,000 - 900,000; Full time

Job summary

Mahindra & Mahindra Ltd. seeks a service operations specialist to analyse technical vehicle complaints and rectify defects in field service. The role includes ensuring warranty compliance, implementing service processes at channel partners, and supporting spare parts inventory management across the dealership network.

The candidate will oversee service performance, coordinate with channel partners, and contribute to a robust after-sales network for strategic customers.

Qualifications

• Diploma or BE in Engineering with mechanical specialization.
• Strong understanding of vehicle service processes and warranty handling.
• Experience in dealership/service channel operations is a plus.

Responsibilities

• Analyse the technical complaints of vehicles in the field.
• Rectify defects in vehicles and overhaul aggregates.
• Maintain and handle internet-based warranty.
• Ensure implementation of service processes at channel partners.
• Coordinate spare parts inventory and order fulfillment at dealership network.
• Monitor service performance and provide feedback to the company and partners.

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical