Customer Care Manager

Mahindra And Mahindra Ltd.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Mahindra And Mahindra Ltd. in Mumbai seeks a field service professional to analyse technical complaints, rectify defects, and implement service processes across channel partners. You will train service managers, oversee spare parts inventories, and support strategic customers through the partner network.

Responsibilities include monthly ASC visits, service camps, MIS reporting, and driving workshop profitability with channel partners while guiding manpower, facilities and equipment optimisation.

Qualifications

• Analyse technical field complaints and initiate repairs.
• Rectify defects in vehicles and overhaul aggregates.
• Implement service processes at channel partners.
• Train service managers and guide channel partners.
• Manage spare parts orders and ensure inventory levels.
• Provide feedback on company and competitors' products.

Responsibilities

• Monthly visits to ASC and monitor performance with ASC coordinator.
• Service camps on monthly basis.
• MIS on service and spare parts inventory management.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• Manging service guarantee at the dealership.
• Feedback on service quality and process improvements.

Skills

Technical analysis

Vehicle maintenance

Warranty management

Channel partners

Training

Spare parts inventory

MIS on service

Customer visits

Service camps

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical