Customer Care Manager

Mahindra And Mahindra Ltd.; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Mahindra & Mahindra Ltd. is seeking an experienced automotive service engineer to analyze and rectify technical vehicle complaints in the field. You will oversee warranty processes online, ensure service procedures at channel partners, and develop secondary channels for service support.

The role encompasses improving spare parts inventory management, guiding partners on optimization, and ensuring profitability of workshops across the network.

Qualifications

• Diploma in Engineering.
• Bachelor of Engineering.
• Diploma in Engineering in Mechanical.

Responsibilities

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• MIS on service and spare parts inventory management.

Education

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Job description

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Montly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Job Segment: Engineer, Engineering, Automotive