Area Customer Care Manager

Mahindra And Mahindra Ltd.; Indore District; Presencial; INR 500.000 - 800.000; Jornada completa

Descripción de la vacante

Mahindra And Mahindra Ltd. in Indore region seeks an experienced service engineer to analyse technical field complaints, rectify vehicle defects, and manage warranty processes.

The role focuses on implementing service standards at partner channels, developing secondary channels, and feeding back on products from both company and competitors. Training of service managers and strategic support for key customers are also included.

Formación

• Diploma in Engineering.
• Bachelor of Engineering.
• Diploma in Engineering in Mechanical.

Responsabilidades

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feedback on companys as well as competitors products.
• Training of service managers.
• Provide special service support for strategic customers with channel partners.
• Ensure execution of spare parts orders by all channel partners for sufficient inventory and meeting spare parts targets.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor performance alongside ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customers and update M Response data.

Conocimientos

Customer Sensitivity

Service Orientation

Service Management

Consumer Focus

Dealer Relationship Management

Service Planning

Educación

Diploma in Engineering

Bachelor of Engineering

Diploma in Engineering in Mechanical

Descripción del empleo

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Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning

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