Customer Care Executive-Noida & Lucknow

Shining Stars Institution & travels; Dadri, Lucknow, Gurugram District; On-site; INR 179,000 - 201,000; Full time

Job summary

Shining Stars Institution & travels in Lucknow/Noida is seeking a Customer Support Associate to handle customer queries, provide prompt resolutions, and deliver courteous service across channels.

The role requires strong English communication, interpersonal skills, and a positive, solution-oriented mindset. Freshers and experienced candidates are welcome, with rotational shifts and week offs.

Qualifications

• Excellent verbal and written communication in English.
• Strong interpersonal and customer-handling abilities.
• Willing to work in rotational shifts.
• Freshers or experienced candidates may apply.

Responsibilities

• Handle customer queries and provide prompt, courteous resolutions.
• Understand customer requirements and deliver an exceptional support experience.
• Manage customer interactions professionally across assigned channels.
• Identify issues, troubleshoot effectively, and ensure timely resolution.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow defined processes, quality standards, and organizational guidelines.

Skills

English communication

Customer handling

Positive attitude

Rotational shifts

Freshers welcome

Job description

Hi Job Seekers,

Are you a confident communicator who enjoys interacting with people and turning customer concerns into positive experiences?

Join as a Customer Support Associate and build a rewarding career in the fast-growing customer service industry!

Location-Lucknow and Noida

Salary- up to 18k ctc

Key Responsibilities

• Handle customer queries and provide prompt, accurate & courteous resolutions.
• Understand customer requirements and deliver an exceptional support experience.
• Manage customer interactions professionally across assigned channels.
• Identify issues, troubleshoot effectively, and ensure timely resolution.
• Maintain accurate records of customer interactions and update relevant systems.
• Follow defined processes, quality standards, and organizational guidelines.

What Were Looking For

• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer-handling abilities.
• Positive attitude with a solution-oriented mindset.
• Comfortable working in rotational shifts and rotational week offs.
• Good listening, analytical, and problem-solving skills.
• Freshers and experienced candidates can be considered.

Why Join Us?

• Competitive salary up to 17,000 CTC
• Opportunity to work with a professional & energetic team
• Valuable exposure to the customer service industry
• Career growth and learning opportunities
• Develop strong communication and professional skills
• Exciting opportunity for freshers to launch their careers

Ready to Make an Impact?

If youre articulate, customer-focused, ambitious, and eager to grow, this could be the opportunity you've been waiting for!