Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Ernakulam; On-site; INR 240,000 - 320,000; Full time

Job summary

Talent Acquaintance in India is seeking a Customer Support representative to handle inquiries, provide product information, and collaborate with internal teams to enhance the overall customer experience.

You will be responsible for maintaining in-depth product knowledge, delivering accurate information, and addressing customer concerns with professionalism in a fast-paced environment.

Qualifications

• Customer inquiries handling and courteous communication required.
• Ability to provide accurate information about products or services.
• Strong problem-solving and analytical approach to issues.
• Collaborate with internal teams to improve the customer experience.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets for quality and productivity.

Skills

Communication skills

Multitasking

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Education

High School Diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.