Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Pune District; Presencial; INR 279 000 - 424 000; Tempo integral

Resumo da oferta

Talent Acquaintance is seeking a customer support professional to handle inquiries, resolve issues professionally, and provide timely information about products or services.

You will collaborate with internal teams to enhance customer experience, maintain product knowledge, and strive to meet quality and productivity targets in a fast-paced environment.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Conhecimentos

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Customer service mindset

Computer literacy

Formação académica

High school diploma or equivalent

College degree preferred

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.