Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Chennai District; Presencial; INR 240 000 - 360 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Chennai, India, is seeking a customer service professional to handle inquiries, provide accurate product information, and resolve issues with courtesy. The role emphasizes strong communication and the ability to manage multiple interactions in a fast-paced environment.

You will work with internal teams to improve the customer experience, maintain up-to-date product knowledge, and strive to meet quality and productivity targets.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Adapt to changing situations and priorities.

Responsabilidades

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Conhecimentos

Communication

Interpersonal skills

Multi-tasking

Problem solving

Analytical skills

Computer systems

Formação académica

High school diploma

College degree preferred

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.