Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Lucknow; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Lucknow invites applications for a Customer Support Executive who will handle inquiries and provide accurate information about our products and services. The role demands excellent communication, strong interpersonal skills, and the ability to stay courteous while resolving issues in a fast-paced environment.

You will collaborate with internal teams to improve the customer experience, maintain up-to-date product knowledge, and strive to meet performance targets across

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing priorities.

Aufgaben

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Kenntnisse

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Ausbildung

High school diploma or equivalent

College degree preferred

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.