Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Nagpur District; On-site; INR 220,000 - 320,000; Full time

Job summary

Talent Acquaintance in Nagpur, Maharashtra, is seeking a Customer Support Associate to handle inquiries and resolve issues professionally and courteously. You will provide timely, accurate information about products and services, collaborate with internal teams to enhance the customer experience, and maintain strong product knowledge to support customers effectively.

Excellent communication and problem-solving skills are essential.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries in a professional and courteous manner.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer skills

Adaptability

Education

High school diploma

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.