Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support specialist to handle inquiries, provide product information, and resolve issues with courtesy.

The role emphasizes problem-solving, collaboration with internal teams, and maintaining strong product knowledge to ensure a positive customer experience and consistent performance.

Qualifications

• Handle customer inquiries professionally and courteously.
• Provide timely information about products or services.
• Collaborate with internal teams to improve customer experience.
• Maintain high product knowledge.
• Excellent communication and interpersonal skills.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide information about products or services.
• Use problem-solving skills to address complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain product knowledge to support customers.
• Meet or exceed performance targets.

Skills

Communication skills

Interpersonal skills

Problem-solving

Computer literacy

Education

High school diploma

Bachelor's degree preferred

Tools

Office software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.