Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Greater Noida; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Greater Noida, India, is seeking a customer support specialist to handle inquiries and resolve issues with courtesy and accuracy. On-site role requiring clear communication in a dynamic environment.

You will provide timely information and build product knowledge to assist customers effectively. Collaborating with internal teams, you will address complex issues while striving to meet quality and productivity targets, with opportunities for growth and exposure to

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Computer literacy

Adaptability

Education

High school diploma

College degree preferred

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.