Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance in Hyderabad seeks a customer support specialist to handle inquiries and resolve issues with courtesy. You will provide timely, accurate product information and collaborate with internal teams to improve the customer journey.

Ideal candidates combine excellent communication with strong problem-solving and analytical abilities, plus proficiency in computer systems. A high school diploma is required, with a degree preferred for greater advancement opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.