Customer Care Executive | International BPO Voice Process

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Ghaziabad, Uttar Pradesh, is seeking a customer support executive to handle inquiries, provide information, and resolve issues with courtesy and professionalism. You will work with other teams to deliver a positive customer experience and maintain up-to-date product knowledge.

The role requires excellent communication, multitasking, and problem-solving skills, with a proactive approach to adapt to changing priorities, aiming to meet quality and productivity targets.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem solving

Analytical skills

Computer skills

Education

High school diploma or equivalent

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.