Customer Care Executive - Front Office

Ambuja Neotia Healthcare Venture; Kamrup Metropolitan; On-site; INR 180,000 - 320,000; Full time

Job summary

Ambuja Neotia Healthcare Venture is seeking a Customer Care Executive/Sr. Customer Care Executive to manage patient interactions and front desk operations in Assam. The role involves handling billing, discharge summaries, and maintaining strong patient relations during OPD visits.

The candidate will ensure smooth IVR and call processing, with flexibility to work night shifts as per hospital scheduling. 1–6 years of healthcare experience is required to succeed in a fast-paced environment.

Qualifications

• 1-6 years of experience in healthcare mandatory.
• Strong skills in billing, calls handling, discharge summary preparation, front desk management, reception duties.

Responsibilities

• Handle patient calls, inquiries, and concerns in a professional manner.
• Manage front office operations, including billing, discharge summaries, and patient relations.
• Provide excellent customer service to patients and their families during OPD visits.
• Ensure accurate handling of IVR systems and calls processing.
• Work in rotational shifts, including night duty as per hospital schedule.

Skills

Billing

Call handling

Discharge summaries

Front desk

Reception duties

IVR systems

Tools

IVR systems

Job description

Designation: Customer Care Executive/ Sr. Customer Care Executive

Roles and Responsibilities

• Handle patient calls, inquiries, and concerns in a professional manner.
• Manage front office operations, including billing, discharge summaries, and patient relations.
• Provide excellent customer service to patients and their families during OPD visits.
• Ensure accurate handling of IVR systems and calls processing.
• Work in rotational shifts, including night duty as per hospital schedule.

Desired Candidate Profile

• 1-6 years of experience in healthcare mandatory
• Strong skills in billing, calls handling, discharge summary preparation, front desk management, reception duties.
• Ability to work effectively under pressure with multiple priorities simultaneously.