Customer Care Executive/ Export documentation/ Documentation executive

Star India Container Line; Navi Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

Star India Container Line in Navi Mumbai is seeking an experienced Export Documentation Executive to manage export documentation, shipping operations and close customer coordination to ensure timely shipments.

You will handle MBL/HBL drafts, SI submissions and container bookings, while addressing shipper queries and coordinating with shipping lines and carriers. Strong communication and problem-solving skills are essential.

Qualifications

• 4+ years of Export Documentation / Shipping Operations experience.
• Strong knowledge of MBL, HBL, SI submission and container bookings.
• Experience in customer care, shipper coordination and carrier follow-ups.
• Good communication and problem-solving skills.
• Immediate joiners preferred.

Responsibilities

• Handle shipment bookings and container booking finalization.
• Prepare and share MBL & HBL drafts with clients and agents for timely approval.
• Ensure timely submission of Shipping Instructions (SI).
• Coordinate with shipping lines and carriers for container bookings and shipment updates.
• Follow up for first print approval and manage queries raised by shippers.
• Coordinate with carriers for invoices and follow up on pending charges.
• Liaise with the finance team regarding carrier charges and invoice-related matters.
• Ensure timely MBL/HBL release and delivery of Bills of Lading to shippers.
• Coordinate with internal operations teams to ensure smooth shipment execution.
• Maintain proper shipment documentation and prepare DSR (Daily Status Reports).
• Provide regular updates and customer support to dedicated clients.

Skills

Export Documentation

Shipping Operations

Customer Coordination

MBL/HBL

SI Submission

Job description

Role & responsibilities

Experience: 4 Years
Joining: Immediate Joiner Preferred

Job Description

We are looking for an experienced Export Documentation Executive (Customer Care) with strong knowledge of shipping operations, export documentation and customer coordination.

Roles & Responsibilities

• Handle shipment bookings and container booking finalization.
• Prepare and share MBL & HBL drafts with clients and agents for timely approval.
• Ensure timely submission of Shipping Instructions (SI).
• Coordinate with shipping lines and carriers for container bookings and shipment updates.
• Follow up for first print approval and manage queries raised by shippers.
• Coordinate with carriers for invoices and follow up on pending charges.
• Liaise with the finance team regarding carrier charges and invoice-related matters.
• Ensure timely MBL/HBL release and delivery of Bills of Lading to shippers.
• Coordinate with internal operations teams to ensure smooth shipment execution.
• Maintain proper shipment documentation and prepare DSR (Daily Status Reports).
• Provide regular updates and customer support to dedicated clients.

Candidate Profile

• Minimum 4 years of experience in Export Documentation / Shipping Operations / Freight Forwarding.
• Strong knowledge of MBL, HBL, SI submission and container bookings.
• Experience in customer care, shipper coordination and carrier follow-ups.
• Good communication, coordination and problem-solving skills.
• Immediate joiners will be preferred.