Customer Service Executive

Ryan Logitech; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

Ryan Logitech Pvt Ltd in Delhi is seeking an Air Freight Coordinator to manage air export and import shipments. The role involves acting as the main customer contact, providing updates, and coordinating with Operations, Sales, Warehouse, Transport, CHA, and overseas agents to ensure smooth cargo movement.

You will prepare and verify air freight documents, ensure regulatory compliance, and submit documents to airlines and authorities.

Responsibilities

• Act as the primary point of contact for customers regarding Air Export & Air Import shipments.
• Provide shipment updates, flight details, clearance status, and documentation requirements.
• Coordinate with internal teams including Operations, Sales, Warehouse, Transport, CHA, and Overseas Agents.
• Address and resolve customer inquiries promptly to ensure high satisfaction levels.
• Prepare and verify all Air Freight-related documents such as AWB, invoices, packing lists, DG declarations (if applicable), pre-alerts, and other export/import documentation.
• Ensure accuracy and compliance with airline, security, and regulatory requirements.
• Submit documents to airlines, handling agents, and authorities as required.
• Maintain proper documentation records and filing for audits and internal compliance.
• Coordinate bookings with airlines and ensure adherence to flight cut-offs and cargo acceptance timelines.
• Track shipments and provide timely updates to customers and concerned stakeholders.
• Liaise with airline representatives, freight forwarders, and terminal operators for smooth cargo movement.
• Ensure that job-related entries, from Job Creation through Invoicing, are completed correctly and on time in the ERP (Softlinks Logisys).
• Prepare operational reports, MIS updates, and shipment trackers as required.
• Preferred candidate profile: as abov e

Job description

Role & responsibilities

• Act as the primary point of contact for customers regarding Air Export & Air Import shipments.
• Provide shipment updates, flight details, clearance status, and documentation requirements.
• Coordinate with internal teams including Operations, Sales, Warehouse, Transport, CHA, and Overseas Agents.
• Address and resolve customer inquiries promptly to ensure high satisfaction levels.

Air Freight Documentation

• Prepare and verify all Air Freight-related documents such as AWB, invoices, packing lists, DG declarations (if applicable), pre-alerts, and other export/import documentation.
• Ensure accuracy and compliance with airline, security, and regulatory requirements.
• Submit documents to airlines, handling agents, and authorities as required.
• Maintain proper documentation records and filing for audits and internal compliance.

Operational Support

• Coordinate bookings with airlines and ensure adherence to flight cut-offs and cargo acceptance timelines.
• Track shipments and provide timely updates to customers and concerned stakeholders.
• Liaise with airline representatives, freight forwarders, and terminal operators for smooth cargo movement.
• Ensure that job-related entries, from Job Creation through Invoicing, are completed correctly and on time in the ERP (Softlinks Logisys).
• Prepare operational reports, MIS updates, and shipment trackers as required.

Preferred candidate profile

as abov e