Customer Care Executive Domestic Voice Process

Vcare Call Centers India; Sector 10; On-site; INR 201,000 - 279,000; Full time

Job summary

Vcare Call Centers India is seeking Customer Support Executives to manage customer interactions via inbound and outbound calling channels, handling queries, service requests, complaints, follow-ups, order updates, and feedback to deliver a positive customer experience.

You will coordinate with Sales, Operations, Service, Logistics, and Technical Support to ensure timely resolutions, document interactions, and maintain accuracy in information provided.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Good follow-up and coordination skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.
• Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.

Responsibilities

• Handle inbound customer calls and provide accurate information regarding products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for customer follow-ups, service requests, complaint resolution, order updates, feedback, and customer engagement.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support for issue resolution.

Skills

Communication

Customer handling

Listening

Difficult customers

Follow-up

MS Office/CRM

Documentation

Time management

Teamwork

Customer focus

Job description

Job description

We are looking for customer-focused and communication-oriented Customer Support Executives to manage customer interactions through inbound and outbound calling channels. The role will be responsible for handling customer queries, service requests, complaints, follow-ups, order updates, feedback, and other customer engagement activities throughout the customer support lifecycle. The candidate will also coordinate with relevant internal teams to ensure timely resolution of customer concerns and deliver a positive customer experience.

Key Responsibilities:-

• Handle inbound customer calls and provide accurate information regarding products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for customer follow-ups, service requests, complaint resolution, order updates, feedback, and customer engagement.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support for issue resolution.

Required Skills:-

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Good follow-up and coordination skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.
• Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.

Contact Details -

Jagriti 7838422964, Amit (7678602048), Kanchan 8929989912 & Navneet(8700570163) from 10:00AM to 8:00PM. (Monday to Saturday).