Payment Support Executive Customer Support

Corishta Ltd.; Pune District, Mumbai; Hybrid; INR 260,000 - 380,000; Full time

Job summary

Corishta Ltd. is seeking a Payment Support Executive to handle member payment queries, trace transactions, explain charges, refunds and adjustments, and escalate complex cases as needed.

The role requires meticulous data handling, discretion with financial information, and strong communication in Hindi and English to resolve issues accurately while ensuring records are complete and compliant. The position is full-time and based in Pune/Mumbai, with work location on site and no fixed salary

Qualifications

• One or more years in payment support, banking operations, finance or a related role.
• Strong numerical accuracy and comfort reading transaction records.
• Excellent communication in Hindi and English.
• Discretion, since the role deals with members’ financial information.
• Careful documentation habits.
• Experience with payment gateways or transaction reconciliation.
• Working knowledge of refunds and chargebacks.
• A regional language.

Responsibilities

• Handle payment queries from members accurately and politely
• Trace transactions and reconcile them against what the member reports
• Explain charges, refunds and adjustments clearly, with the facts
• Resolve straightforward discrepancies and elevate complex cases
• Coordinate with the finance and verification teams to resolve cases
• Never request, accept or move money outside the platform
• Keep all payment-related records complete and accurate

Skills

Payment support experience

Numerical accuracy

Hindi

English

Discretion

Documentation habits

Payment gateways

Refunds and chargebacks

Regional language

MS Excel

Tools

MS Excel

Job description

As Payment Support Executive you deal with the questions and complaints that arise around money, which are the most sensitive part of a member’s experience. You will trace transactions, explain them accurately, resolve straightforward discrepancies and escalated the rest. The role requires precision and discretion.

Responsibilities

• Handle payment queries from members accurately and politely
• Trace transactions and reconcile them against what the member reports
• Explain charges, refunds and adjustments clearly, with the facts
• Resolve straightforward discrepancies and elevate complex cases
• Coordinate with the finance and verification teams to resolve cases
• Never request, accept or move money outside the platform
• Keep all payment-related records complete and accurate

Requirements

• One or more years in payment support, banking operations, finance or a related role
• Strong numerical accuracy and comfort reading transaction records
• Excellent communication in Hindi and English
• Discretion, since the role deals with members’ financial information
• Careful documentation habits
• Experience with payment gateways or transaction reconciliation
• Working knowledge of refunds and chargebacks
• A regional language

Preferred Skills

• Payment support
• Transaction reconciliation
• Financial record analysis
• Customer communication
• Discretion
• Escalation handling
• Gateway dashboards
• Refund processing
• MS Excel

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra