Customer Care Executive : BPO : Max 5 LPA : US Voice Process : Apply

Outpace Consulting Services; Kolkata District; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Cabs Available

Job summary

Outpace Consulting Services in Kolkata is seeking a Customer Service Executive for international voice support. Open to graduates with 1 year in international BPO and strong English communication. Rotational shifts, 5 days work with 2 rotational week-offs, and cab facilities are offered.

You will handle customer queries via calls and chat, ensure timely resolutions, and document interactions while maintaining professional communication with international customers.

Qualifications

• Graduation in any stream; minimum 1 year experience in International BPO/Customer Support.
• Strong written and spoken English communication skills.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries through calls and chat support.
• Provide prompt and accurate resolutions to customers.
• Maintain high-quality customer service standards.
• Document customer interactions properly.
• Follow process guidelines and company policies.
• Maintain professional communication with international customers.

Skills

Good English

Communication skills

Typing skills

Willingness to work in rotational-shif

Education

Any Graduate

Job description

We Are Hiring!

Skills : Customer Service Executive (International Voice Process)

Location: Kolkata

Salary : 3.5 LPA to 5 LPA

We are hiring enthusiastic experience for a leading ITES company in Kolkata. If you have excellent communication skills and are looking to build your career in the international BPO industry, this is a great opportunity to get started.

Key Highlights:

1. Minimum 1 - 3 years of experience in International Voice Process
2. Good Communication Skills
3. Rotational Shifts
4. 5 days working / 2 Rotational week-offs
5. Cabs Available

Roles & Responsibilities:

• Handle customer queries through calls and Chat support
• Provide prompt and accurate resolutions to customers
• Maintain high-quality customer service standards
• Ensure proper documentation of customer interactions
• Follow process guidelines and company policies
• Maintain professional communication with international customers

Eligibility:

• Any Graduate (Min.1 Year Exp in International BPO/Customer Support)
• Good English communication skills (Written & Verbal)
• Basic computer knowledge and typing skills
• Willingness to work in rotational shifts