International Voice Process Executive Kolkata (2 to6 Years Experience)

Transcendence Human Resources; Kolkata District; On-site; INR 500,000 - 600,000; Full time

Job summary

Transcendence Human Resources in Kolkata is seeking an International Voice Process Executive to handle inbound and outbound calls from international customers, resolving queries and ensuring service quality.

The role requires excellent spoken English, strong communication, and prior international BPO experience; night or rotational shifts may be required to meet business needs.

Qualifications

• 2-6 years of experience in an international voice process.
• Excellent spoken English and communication skills.
• Strong customer handling and problem-solving abilities.
• Prior experience in international BPO, customer service, or call centre operations.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries, complaints, and service-related issues professionally.
• Provide accurate information about products, services, and processes.
• Maintain excellent customer satisfaction and call quality standards.
• Communicate clearly and confidently with international customers.

Skills

Excellent spoken English

Communication skills

Customer handling

Problem-solving

International BPO experience

Job description

Hiring: International Voice Process Executive

Location: Kolkata, Experience: 26 Years, Salary: 5 - 6 LPA, Open Positions: 20, Process: International Voice, Industry: BPO / Customer Support

Role & responsibilities

• Handle inbound and/or outbound calls from international customers.
• Resolve customer queries, complaints, and service-related issues professionally.
• Provide accurate information about products, services, and processes.
• Maintain excellent customer satisfaction and call quality standards.
• Communicate clearly and confidently with international customers.

Required Skills

• 2 - 6 years of experience in an international voice process.
• Excellent spoken English and communication skills.
• Strong customer handling and problem-solving abilities.
• Prior experience in international BPO, customer service, or call centre operations.
• Flexibility to work in rotational or night shifts, as per business requirements.