Customer Care Executive

SS Poct Llp; Thane; On-site; INR 300,000 - 540,000; Full time

Job summary

SS Poct Llp in India is seeking a Customer Success Specialist to deliver exceptional support via phone, email and chat, ensuring quick, accurate responses. You will maintain high NPS through timely resolutions, empathetic handling of queries, and proactive collaboration with product, operations and sales teams to improve processes.

This role focuses on healthcare technology and patient care by providing reliable service across Maharashtra and beyond.

Qualifications

• Provide exceptional customer service via phone, email & chat.
• Maintain high NPS through timely resolutions.
• Manage customer queries with empathy & efficiency.
• Collaborate with teams on process improvements.

Responsibilities

• Provide exceptional customer service via phone, email & chat.
• Maintain high NPS through timely resolutions.
• Manage customer queries with empathy & efficiency.
• Collaborate with teams on process improvements.

Education

Any Graduate

Job description

Responsibilities

• Provide exceptional customer service via phone, email & chat
• Maintain high NPS through timely resolutions
• Manage customer queries with empathy & efficiency
• Collaborate with teams on process improvements

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

We are on a mission to revolutionize healthcare in India through innovative Point of Care Technology solutions. Our commitment lies in introducing portable, accurate, and reliable medical devices that enhance patient care quality across the nation.