Customer Care Executive

Online Cake And Gift India; Sector 10; On-site; INR 250,000 - 400,000; Full time

Job summary

Online Cake And Gift India is seeking a dedicated customer success professional to join our operations team in India. You will focus on maintaining high customer satisfaction by resolving issues promptly and collaborating with cross-functional teams to improve processes.

Responsibilities include upholding company policies, reducing churn, and supporting a seamless delivery experience across our online cake and gift platform.

Qualifications

• Education: 12th Pass

Responsibilities

• Maintain high NPS through timely resolutions.
• Collaborate with teams on process improvements.
• Ensure compliance with company policies & procedures.

Job description

Responsibilities

• Maintain high NPS through timely resolutions
• Collaborate with teams on process improvements
• Ensure compliance with company policies & procedures

Role Category: Customer Success, Service & Operations - Other

Education: 12th Pass

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Onlinecake.in is a well-established and trusted online cake delivery brand in India. It offers a wide selection of cakes and gift combinations, serves many cities, and provides flexible delivery options — making it a convenient choice for celebratory