Customer Care Executive

Core Minds Tech Solutions; Surajpur; On-site; INR 200,000 - 350,000; Full time

Job summary

Core Minds Tech Solutions in India is seeking a customer success professional to promptly respond to customer queries and ensure grievances are resolved to the customer's satisfaction. You will address concerns with empathy, verify details, and coordinate with relevant teams to deliver effective solutions.

You will stay up to date with product information to provide accurate answers and support cross-functional teams in service and operations.

Qualifications

• Excellent communication skills
• Follow ups skill
• Can justify customer needs on complaints

Responsibilities

• Respond to customer queries in a timely manner
• Adequately manage customer grievances to the satisfaction of the customer
• Keep product information up to date so that customers are given correct answers

Skills

Excellent communication

Follow-ups

Complaint handling

Education

UG: Any Graduate

Job description

Ensure customer queries are responded in time.
Ensure any grievances of customers are adequately managed to the satisfaction of the customer.
Ensure that they are up to date on product information so that customers are given correct answers

Required Candidate profile

• excellent communiction skills
• follow ups skill
• can justify customer needs on complaints

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Core Minds Tech Solutions have experience and dedicated team for screening and recruitment. Our aim is to connect right employee to right job by deeply understanding employer requirement and fulfilling that with right candidates.

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