Customer Care Executive

Talntworx Technologies Chennai; Chennai District; On-site; INR 240,000 - 320,000; Full time

Benefits offered by this job

6 days working

PF, Gratuity

Insurance + ESIC (if applicable)

Job summary

Talntworx Technologies Chennai is seeking a Customer Care Executive to handle multi-channel customer inquiries, including phone, email, chat, WhatsApp, and social media. The role focuses on providing best-in-class service, resolving issues quickly, and driving customer satisfaction while maintaining detailed interaction records.

Candidates must communicate effectively in English and Tamil, with any additional Kannada or Malayalam as a plus.

Qualifications

• Excellent communication in English and Tamil.
• Ability to handle multi-channel inquiries (phone, email, live chat, WhatsApp, social).
• Strong problem-solving and interpersonal skills.
• Willingness to learn about new products and services.

Responsibilities

• Handle customer inquiries via phone, email, live chat, WhatsApp and social media.
• Maintain best-in-class customer experience and conduct satisfaction surveys.
• Resolve issues using product knowledge and available spare parts information.
• Communicate customer issues clearly to internal teams for faster resolution.
• Document interactions and resolutions; collect relevant customer data and reports.
• Support on-the-job training and capability development for the team.
• Explain benefits, offers, and promotions to convert leads into sales.
• Respond to customer emails within 24 hours.
• Escalate unresolved issues to the Consumer Care Lead as needed.

Skills

English

Tamil

Kannada/Malayalam

Job description

Job description

Customer Care Executive Job Description

Customer interactions

• Handle incoming calls and respond to customer inquiries via phone, email, live chat, WhatsApp, and social media. Address a range of issues such as orders, payments, product features, services, and technical problems, and conduct the NPS survey according to the consumer base.

Customer satisfaction

• Ensure to provide BEST IN CLASS EXPERIENCE and ensure customer satisfaction. This includes conducting customer satisfaction surveys, and handling complaints in a timely manner.

Problem-solving

• Efficiently resolving customer issues by utilizing product knowledge and spare parts information to provide effective solutions.

Quality

• As per Preethi Winning Formula Active listening, Patience, Care the Consumer, Clear communication, Technical troubleshooting, Interpersonal skills, Organizational skills, and IT competencies, etc.
• Communicate the customer issues with internal team / Lead for better resolution

Documentation

• Maintaining records of customer interactions and resolutions, this may include collecting proper consumer data base and other reports like (Complaint Registration, Enquiries capture, Call Disposition, Trade Partner email call registration, MFI partner call registration, etc).

Training

• Helping to develop team Mets through on-the-job training and capability development interventions, also learn more about New Launch products.

Selling

• Explaining the benefits of a company's products or services and offers, promotions to customers, and convert the leads into sale.

Emails

• Replaying to customer mail quires with in derived time period (24 hrs).

Communication

• Inform all un-resolved complaints/issues with Consumer Care Lead with immediate for further actions

Languages: English(Must) , Tamil ( Must), Kannada/Malayalam- (Any one)

Variables

• NPS Incentives
• Attendance bonus

Other info

• 6 days working
• PF, Gratuity
• Insurance + ESIC (if applicable)