Customer Support Executive

Crystree Solutions; India; Remote; INR 250,000 - 420,000; Full time

Job summary

Crystree Solutions in India is seeking a proactive Customer Support Associate to resolve inquiries via phone, email, or chat, delivering timely, friendly service and accurate information. You will troubleshoot issues and ensure customers feel valued through effective communication and follow-up where needed.

You will maintain CRM records, collaborate with internal teams, and strive to meet quality targets such as first contact resolution, response time, and customer satisfaction.

Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle customer complaints and feedback in a professional manner, escalating issues when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job description

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle customer complaints and feedback in a professional manner, escalating issues when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.