Customer Care Executive

Naveen Finance; New Delhi; On-site; INR 200,000 - 280,000; Full time

Job summary

Naveen Finance in Delhi is seeking a customer service professional to manage queries, complaints, and service requests related to loans and statements. You will ensure timely resolution, maintain customer relationships, and monitor service quality to support retention.

The role requires basic computer skills and bilingual communication in Hindi and English. A focus on process improvement and cross-team coordination is essential for success.

Qualifications

• Good communication in Hindi and English.
• Basic computer knowledge including MS Excel and Email.

Responsibilities

• Manage customer queries, complaints, escalations, and service requests.
• Handle queries related to loans, repayments, statements, and closures.
• Ensure timely resolution and closure of customer complaints.
• Maintain strong customer relationships and support customer retention.
• Monitor TAT, customer feedback, and service quality.
• Prepare basic MIS reports on complaints and customer service metrics.
• Coordinate with internal teams to resolve customer issues and improve processes.

Skills

Communication skills

Bilingual Hindi-English

Tools

MS Excel

Email

Job description

Role & responsibilities

• Manage customer queries, complaints, escalations, and service requests.
• Handle queries related to loans, repayments, statements, and closures.
• Ensure timely resolution and closure of customer complaints.
• Maintain strong customer relationships and support customer retention.
• Monitor TAT, customer feedback, and service quality.
• Prepare basic MIS reports on complaints and customer service metrics.
• Coordinate with internal teams to resolve customer issues and improve processes.

Preferred candidate profile

Good communication in Hindi and English

• - Basic computer knowledge (MS Excel, Email)