Customer Support Executive

Purview Services; Ghaziabad District; On-site; INR 240,000 - 420,000; Full time

Job summary

Purview Services in India seeks a customer support professional to respond to inquiries and resolve issues professionally across phone, email, and chat. You will strive to provide exceptional service and maintain accurate records of interactions and transactions.

You will collaborate with internal teams to improve the overall customer experience, identify opportunities to upsell and cross-sell products, and demonstrate strong problem-solving and organizational skills in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Analytical skills

Tech proficiency

Team player

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.