Customer Care Executive

Polyplastics Group

Gurugram District

On-site

INR 350,000 - 550,000

Full time

11 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Polyplastics Group is seeking a Sales, E-Commerce & Customer Care Executive in Gurugram to manage day-to-day e-commerce operations, handle customer and dealer support, and coordinate shipments.

The role requires close coordination with multiple internal teams to ensure timely orders, accurate record-keeping, and smooth resolution of issues, while driving online lead management and influencer engagement.

Qualifications

Experience in e-commerce operations and customer care
Strong coordination with internal teams
Proactive in lead management and influencer engagement

Responsibilities

Online Sales Order & Invoicing via Amazon Plants
Online Sales Returns via Amazon Plants
Customer Care & Support
Dealer Complaint & Support Management
Shipment Coordination
Daily Customer Complaint Monitoring & Resolution
IndiaMART & Online Lead Management
Influencer Coordination & Engagement
Reporting & MIS

Job description

The Sales, E-Commerce & Customer Care Executive will be responsible for managing day-to-day, e-commerce operations, customer and dealer support, complaint handling, sales coordination, shipment coordination, online lead management, and influencer engagement.

The role requires close coordination with Sales, Operations, Warehouse, Service, Finance, Marketing, and other internal teams to ensure timely execution of orders, effective customer service, accurate record keeping, and smooth resolution of customer and dealer issues.