Customer Support Executive

Talent Corner Hr Services; Hyderabad; On-site; INR 167,000 - 290,000; Full time

Job summary

Talent Corner Hr Services in Hyderabad is seeking a Customer Support professional. You will handle queries via Email, WhatsApp, Instagram and chat, track orders, deliveries, returns and refunds, and coordinate with logistics and warehouse teams for issue resolution.

The role requires 1+ year in customer support (preferably D2C), strong written English, comfort with WhatsApp Business, Email and Excel/Google Sheets, and a detail‑oriented, empathetic, solution‑focused approach to ensure a positive

Qualifications

• 1+ year in Customer Support/Success (preferably D2C).
• Strong written English communication.
• Comfortable with WhatsApp Business, Email & Excel/Google Sheets.
• Detail-oriented, empathetic & solution-focused.
• Basic understanding of e-commerce workflows.

Responsibilities

• Handle customer queries via Email, WhatsApp, Instagram & Chat.
• Track orders, deliveries, returns, cancellations & refunds.
• Coordinate with logistics & warehouse teams for issue resolution.
• Process refunds, replacements & returns as per policy.
• Maintain trackers for queries and complaints.
• Identify recurring issues and elevate proactively.
• Deliver a positive and empathetic customer experience.

Skills

Customer support experience

Written English communication

WhatsApp Business & Email

Excel/Google Sheets

Attention to detail & empathy

Tools

WhatsApp Business

Excel/Google Sheets

Job description

Role & responsibilities

• Handle customer queries via Email, WhatsApp, Instagram & Chat
• Track orders, deliveries, returns, cancellations & refunds
• Coordinate with logistics & warehouse teams for issue resolution
• Process refunds, replacements & returns as per policy
• Maintain trackers for queries and complaints
• Identify recurring issues and elevate proactively
• Deliver a positive and empathetic customer experience

Preferred candidate profile

• 1+ year in Customer Support/Success (preferably D2C)
• Strong written English communication
• Comfortable with WhatsApp Business, Email & Excel/Google Sheets
• Detail-oriented, empathetic & solution-focused
• Basic understanding of e-commerce workflows