Customer Care Executive

Dermatouch; Ahmedabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Dermatouch in Ahmedabad is seeking a customer support associate to handle inbound and outbound interactions with customers. This role involves addressing queries about product usage and order status, coordinating deliveries, and maintaining records using CRM tools. Candidates should have 1-3 years of customer support experience and excellent communication skills in English and Hindi. The position may require evening or weekend shifts. Join Dermatouch to enhance customer satisfaction and experiences!

Qualifications

• 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred).
• Ability to work in evening/night shifts and weekends (if required).
• Knowledge of regional languages is a plus.

Responsibilities

• Handle inbound & outbound calls, WhatsApp, and emails professionally.
• Address customer queries related to product usage and order status.
• Coordinate with logistics and warehouse teams for order dispatch.

Skills

Excellent communication in English

Problem-solving skills

Customer-first mindset

Education

Graduate or Diploma in any discipline

Tools

CRM tools

Excel

WhatsApp Business

Email

Job description

Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically

Address customer queries related to product usage, order status, returns, payments, etc.

Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns

Log customer feedback and escalate unresolved issues to relevant teams.

Maintain daily records of interactions using CRM or ticketing tools

Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries

Educate customers about Dermatouch products and skincare routines

Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements

Graduate or Diploma in any discipline

1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)

Excellent communication in English and Hindi (knowledge of regional languages is a plus)

Ability to work in evening/night shifts and weekends (if required)

Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email

Patience, problem-solving skills, and a customer-first mindset